Frequently Asked Questions
Everything you need to know about shopping with SOOJIB.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring your bust, waist, and hips to compare against our specific garment measurements for the best fit.
What payment methods do you accept?
SOOJIB accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You have a 60-minute window after checkout to request a cancellation or address change by contacting our support team.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.